Privacy Policy

1. Overview

Flex Way respects your privacy and complies with Canadian privacy laws including PIPEDA.

2. Information We Collect

We collect information needed to provide delivery services, including name, email, phone number, pickup and delivery addresses, order details, payment-related information, device information, and usage data.

3. How We Use Your Information

We use your information to process deliveries, communicate order updates, improve service quality, and help prevent fraud.

4. Sharing of Information

We may share necessary information with drivers for delivery completion, payment providers, and service partners. We do not sell your personal information.

5. Data Security

We use appropriate security measures to protect your data. However, no system is 100% secure.

6. Data Retention

We retain information as long as necessary for operations, legal requirements, and compliance purposes.

7. Your Rights

You may request access to your data, correction of inaccurate information, or deletion where legally allowed.

8. Cookies

We may use cookies to improve user experience and analyze website traffic.

9. Updates

We may update this policy from time to time. Changes will be posted on this page.

10. Contact

For privacy questions, contact us at privacy@flexway.ca.

Flex Credits

Flex Credits have no cash value and cannot be redeemed for money.